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Terms of Sales
1. SCOPE OF APPLICATION
These conditions of sale apply, without restriction or reservation, to all sales concluded between, on the one hand, the company COPE INTERNATIONAL SAS, a simplified action company, registered in the Puy en Velay trade and companies register, under the number B 892 126 905 whose head office is 3 Impasse Jules Romains 43200 Yssingeaux whose intercommunity VAT number is FR86892126905, whose brand and commercial name is VEEGREEN (hereinafter referred to as “VEEGREEN”), and others share, any non-professional buyer (hereinafter referred to as the “Customer” or “Customers”) wishing to acquire the products offered for sale by VEEGREEN (hereinafter referred to as the “Products”) via the website (hereinafter referred to as website "). They specify in particular the conditions of ordering, payment, delivery and management of possible returns of Products ordered by Customers. The Products offered for sale on the Website are food supplements, plant extracts, cosmetic products and care products. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Website. The Customer is required to read it before placing any order. The choice and purchase of a Product is the sole responsibility of the Customer.
The photographs and graphics presented on the Website are not contractual and cannot engage the liability of VEEGREEN.
The Customer is required to refer to the description of each Product in order to know its essential properties and particularities.
The contact details for VEEGREEN are as follows:
COPE INTERNATIONAL SAS (VEEGREEN)
3 IMPASSE JULIUS ROMANS
43200 YSSINGEAUX
Tel: 06.48.78.77.53
Email: contact@veegreen.fr
Validation of the order by the Customer constitutes acceptance without restriction or reservation by the Customer of these conditions of sale. The Customer acknowledges having the required capacity to contract and acquire the Products offered on the Website. These conditions of sale will prevail over any other general or specific conditions not expressly approved by VEEGREEN. These general conditions of sale are accessible at any time on the Website. The Customer declares to have read these general conditions of sale and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure as well as the general conditions of use of the Website.
VEEGREEN reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date the order is placed by the Customer. Unless proven otherwise, the data recorded in the Veegeen.fr computer system constitutes proof of all transactions concluded with the Customer. The general conditions of sale are concluded for the duration necessary for the supply of the Products.
In accordance with the Data Protection Act of January 6, 1978, the Customer has at any time a right of access, rectification and opposition to all of his personal data by writing, by mail and by providing proof of his identity, to the address mentioned above.
COPE INTERNATIONAL SAS (VEEGREEN)
3 IMPASSE JULIUS ROMANS
43200 YSSINGEAUX
Tel: 06.48.78.77.53
E-mail : contact@veegreen.fr
2. ORDER
The Customer can place an order online on the Veegreen.fr website.
The Customer who wishes to place an order on the Veegreen.fr Website must order according to the following terms:
• Create a “customer account” in which he will indicate all the requested contact details,
• Create an online “basket” by selecting all the chosen Products,
• Accept these general conditions of sale,
• Validate your order after checking it,
• Make payment under the stipulated conditions.
Any order implies acceptance without restriction or reservation of these general conditions of sale. All orders constitute acceptance of the prices and description of the products available for sale.
The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer.
From the moment the Customer validates his order, he acknowledges having knowingly and unreservedly accepted these general conditions of sale, the prices, volumes and quantities of products offered for sale and ordered. The sale will only be considered final after confirmation of acceptance of the order by VEEGREEN has been sent to the Customer by email and after receipt by VEEGREEN of the full payment. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors. Any order placed on the Website constitutes the formation of a contract concluded remotely between the Customer and VEEGREEN.
VEEGREEN Product offers are valid while stocks last.
When an ordered Product is unavailable and/or out of stock, the customer is informed as soon as possible (within eight days maximum) and is also informed of the availability time of the out-of-stock Product by email or by telephone or, in in the case of an order for several Products, on the invoice and/or delivery note for the Products shipped, VEEGREEN cannot under any circumstances be held liable for the unavailability of a Product.
In the event of unavailability and/or out of stock of one or more Product(s), the Customer may request, as desired, a refund for the unavailable or out of stock product, or a credit for the amount of the price. of the product unavailable or out of stock to be used for a subsequent order. Only the permanent discontinuation of a Product by VEEGREEN's suppliers will result in its deletion from our sales offer. VEEGREEN will then remove this Product from the Website as soon as possible.
VEEGREEN reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Unless proven otherwise, the data recorded by VEEGREEN constitutes proof of all transactions carried out by VEEGREEN and its customers.
Contracts concluded between the Customer and VEEGREEN via the Website are archived for a period of five years. The Client may access archived contracts by requesting it by email to the following address:
contact@veegreen.fr
or by post to the following address:
COPE INTERNATIONAL (VEEGREEN)
3 IMPASSE JULIUS ROMANS
43200 YSSINGEAUX
France
3. PRICES AND PROMOTIONAL OFFERS
VEEGREEN reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. The Offers and Products are provided at the current prices appearing on the Website, when the order is registered by VEEGREEN.
The prices of the Products are indicated in euros, all taxes included, and do not take into account delivery costs, invoiced additionally, and indicated before validation of the order, packaging and processing of the order.
Promotional offers are valid for the period of validity they mention and as long as they are displayed on the Website, as well as while stocks last. Orders can only be accepted if the prices mentioned comply with those of the current offer.
The price is payable in cash, in full and in a single payment on the day the order is placed by the Customer, OR by secure payment by Visa or Mastercard bank card (American Express or JVC cards are not accepted). At no time can the sums paid be considered as deposits or deposits. No cash on delivery will be accepted, for any reason whatsoever. If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the Products.
All orders are invoiced in euros and payable in euros.
VEEGREEN reserves the right, in the event of non-compliance with payment conditions, to suspend or cancel delivery of current orders placed by the Customer.
4. DELIVERY
Delivery consists of the transfer to the Customer of physical possession or control of the Product.
4-1. Fees for making the Products available
For each order, a flat-rate contribution to the delivery costs is requested, which includes shipping costs, packaging and processing of the order. The packages are prepared and packaged by VEEGREEN in closed, resistant packaging, appropriate to the contents and the carriers' requirements.
Delivery by Colissimo:
• for mainland France: shipping costs are €6 including tax, and are free for orders over €60 including tax
• for the French overseas territories: shipping costs are €12 including tax, regardless of the amount of the order.
• for Belgium, the United Kingdom, Spain, Italy, Portugal, the Netherlands, and Switzerland: shipping costs are €15 including tax, whatever the amount of the order.
Parcels are sent by the Colissimo Suivi service of La Poste, which undertakes to deliver within forty-eight (48) hours throughout mainland France, and offers the Customer the possibility of collecting the products ordered at the nearby Post office. of the delivery address in the event of absence of the initial delivery location when presented by the postman. If the Customer is absent on the day of delivery, the postman leaves him a notice in his mailbox, which will allow him to collect his package from the post office during opening hours, within fifteen days. The Customer is able to track his order using the Colissimo number sent to him by email on the day his order is shipped.
For reasons of availability, an order may be delivered in several installments to the Customer. The customer only pays for one delivery.
4-2. Product delivery times
VEEGREEN undertakes to make its best efforts to deliver the Products ordered by the Customer as quickly as possible. However, if the Products ordered have not been delivered within fifteen (15) days after placing the order, the Customer must inform VEEGREEN as soon as possible, by telephone or by email. VEEGREEN will contact the carrier so that the latter can carry out an investigation, which may last up to twenty-one (21) days. If the Products are found, they will be redirected to the Customer's home. If the Products are not found following the investigation, the products will be deemed lost and VEEGREEN will then be able to return replacement Products to the Customer, at no additional cost to the Customer. If the Products ordered are no longer available, VEEGREEN will reimburse the amount of Products deemed lost by bank transfer. If the Products are still available, but have changed their selling price on the Website, VEEGREEN will apply the selling prices applied at the time of the order.
In any event, if the Products have not been delivered within ten (10) days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the sale may be canceled at the written request of the Customer under the conditions provided for in articles L. 216-2 to L. 216-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.
4-3. Delivery address
The Products are delivered to the address indicated by the Customer when placing the order. The Customer must ensure its accuracy. Any package returned to VEEGREEN due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense and VEEGREEN cannot be held responsible for any inability to deliver the order. If the Customer wishes to be delivered to two separate delivery addresses, he must place two separate orders, with the related delivery costs.
4-4. Receipt of order
Upon receipt of the order, the Customer is required to check the condition of the products delivered. In the event of apparent defects, the Customer benefits from the right of return under the conditions provided for by these general conditions.
Any anomaly concerning delivery (ie: missing or damaged products, damaged packages) must be indicated, first of all, on the delivery note and in the form of handwritten reservations accompanied by the Customer's signature to the carrier. Secondly, any anomaly must be notified as soon as possible following receipt of the Products to VEEGREEN:
• by simple mail to the following address: VEEGREEN, 3 Impasse Jules Romains, 43200 Yssingeaux;
• by email to the following address: contact@veegreen.fr;
• by telephone at 06.48.78.77.53, Monday to Friday from 10 a.m. to 7 p.m.
This verification is considered to have been carried out once the Customer, or a person authorized by him, has signed the delivery note.
VEEGREEN reserves the right to ask the Customer to return the damaged Product(s). In the event of abnormal or abusive returns, VEEGREEN reserves the right to refuse to honor any subsequent order from the Customer.
Damaged package
If the Customer notices at the time of delivery of his package by the postman that it is damaged, he can choose to refuse the package which will then be directly returned to VEEGREEN or receive the package while reporting the deterioration of its packaging.
If the Customer notices that the packaging of his parcel to be delivered to the letterbox is damaged, he may, provided that the parcel has not been opened, refuse the parcel by returning it to the Post Office, no later than business day following its distribution.
The Customer can consult the terms and conditions for returning damaged packages directly on the La Poste website by clicking here.
Returns under the reason “NPAI”
Returns under the reason “NPAI” correspond to packages returned by the service provider responsible for delivery under the mention: “Does not live at the Address Indicated”. After receipt and acceptance of the returned package by VEEGREEN services, the total amount of the order, shipping costs deducted, will be reimbursed to the customer by postal check, and which will be posted within forty-eight (48) hours following receipt of the VEEGREEN package. The Customer can then re-place their order, ensuring the accuracy of the delivery address provided.
Returns under the reason “unclaimed”
Returns under the “unclaimed” reason correspond to packages which have not been claimed by Customers at the Post Office within fifteen (15) days from the delivery notice. After receipt and acceptance of the returned package by VEEGREEN services, the total amount of the order, shipping costs deducted, will be refunded to the customer by postal check, and which will be posted within forty-eight (48) hours following receipt of the package by VEEGREEN. The Customer can then re-place their order, ensuring the accuracy of the delivery address provided.
4-5. Orders delivered to the French Overseas Territories and Switzerland
Orders shipped to the French Overseas Territories and Switzerland are subject to additional local taxes. Taxes are to be paid by the Customer upon receipt of the package, according to the laws in force in the department or territory of destination. It is the Customer's responsibility to inquire with local authorities about customs duties, local taxes and other import duties that may be claimed from them, these duties not being the responsibility of VEEGREEN.
The Products marketed by VEEGREEN comply with French regulations. It is therefore up to the Customer to inquire with the local authority in his country about any limitations on the importation and use of the Products ordered.
VEEGREEN cannot be held responsible for the purchase of a Product considered non-compliant in a given country, even though this Product complies with French regulations.
5. RIGHT OF WITHDRAWAL
In application of the provisions of article L. 221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise his right of withdrawal from VEEGREEN, without having to justify reasons or pay a penalty, for reimbursement, provided that the Products are returned in their original packaging, complete (ie; accessories, instructions) and in perfect condition, allowing re-marketing. Damaged, soiled or incomplete Products will not be taken back. The Products must be returned within fourteen (14) days following notification to VEEGREEN of the Customer's decision to withdraw. This period begins to run at the start of the first hour of the first day and ends at the end of the last hour of the last day of the period. If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day.
The Product in its original packaging must be sent to the following address:
COPE INTERNATIONAL SAS (VEEGREEN)
3 IMPASSE JULIUS ROMANS
43200 YSSINGEAUX
The Customer must accompany his package with the withdrawal form below:
I (surname-first name): ______________________________ hereby notify you of the withdrawal of the contract relating to order number: ____________________________
Ordered on (dd/mm/yy): _____________ received on (dd/mm/yy): _________________
Client name : ____________________
Customer address: ___________________
Signature of the customer (only if this form is notified on paper): ______________________
Date : ____________________
It is advisable to return the package by tracked mail, in the event that it is lost during postal mailing, VEEGREEN cannot be held responsible in this regard.
6. REFUND
In the event of non-receipt of the order within the aforementioned delivery times, for any reason other than force majeure or the act of the Customer, the sale may be canceled at the written request of the Customer, under the conditions provided for in articles L. 216 -2 of the Consumer Code. The sums paid by the Client will then be returned to them no later than fourteen (14) days following the date of termination of the contract by the Client, excluding any compensation or withholding.
In the event of unavailability of the Product ordered, the Customer who has opted for reimbursement will be reimbursed for the sums paid no later than thirty (30) days from their payment.
If the right of withdrawal is exercised within the period referred to in article 5, only the price of the Product(s) purchased and the delivery costs are reimbursed, the return costs remaining the responsibility of the Customer. The Customer will be reimbursed within fourteen (14) days following receipt of the Products by VEEGREEN.
Reimbursement will be made by bank check, sent by post.
VEEGREEN reserves the right to cancel and refund all orders placed by a professional.
7. PAYMENT TERMS
This is an order with payment obligation, which means that placing the order involves payment by the Customer.
To pay for his order, the Customer has, at his choice, all the payment methods made available to him by VEEGREEN and listed on the Website, namely:
• by credit card ;
The Customer guarantees VEEGREEN that he has the authorizations that may be necessary to use the payment method chosen by him, when validating the order form. VEEGREEN reserves the right to suspend any order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. VEEGREEN reserves the right in particular to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.
VEEGREEN does not keep personal or financial information in its database when processing the Customer's payment.
Payment by credit card
Payment by credit card is made directly online through a secure transaction.
the Customer indicates in the area provided, the number of their bank card, without spaces between the numbers, its expiry date, as well as the last three digits of the pictogram on the back of the card.
The credit card is generally debited when the order is shipped.
8. TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of VEEGREEN products to the benefit of the customer only takes effect after full payment of the price by the Customer, regardless of the date of delivery of said Products.
Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products. The Products therefore travel at VEEGREEN’s own risk.
9. RESPONSIBILITY
The Products sold on the Website comply with the regulations in force in France.
The Products supplied by VEEGREEN benefit automatically and without additional payment, regardless of the right of withdrawal:
• the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code, for Products that are apparently defective, damaged or damaged or do not correspond to the order;
• the legal guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code, resulting from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use.
Article L. 217-4 of the Consumer Code:
“The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
Article L. 217-5 of the Consumer Code:
“The property complies with the contract:
1° If it is suitable for the use usually expected of similar goods and, where applicable:
• if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
• if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
Article L. 217-12 of the Consumer Code:
“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »
Article 1641 of the Civil Code:
“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them. »
Article 1648 of the Civil Code:
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »
In order to assert his rights, the Customer must inform VEEGREEN, in writing, of the non-conformity of the Products within a maximum period of two (2) years from the delivery of the Products or the existence of hidden defects within a period of maximum of two (2) years from their discovery.
The Customer can choose between repairing or replacing the goods, subject to the cost conditions provided for by article L. 217-9 of the Consumer Code.
Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.
Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within thirty (30) days following VEEGREEN's discovery of the lack of conformity or hidden defect. Reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
VEEGREEN cannot be held liable in the following cases:
• non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to verify;
• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
VEEGREEN's warranty is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.
10. INTELLECTUAL PROPERTY
All brands, photographs, texts, comments, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications which could be used on the website and more generally all elements reproduced or used on the site are protected by the laws in force regarding intellectual property.
They are the full property of VEEGREEN or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of VEEGREEN, is strictly prohibited. The fact that VEEGREEN does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution. Any simple or hypertext link is strictly prohibited without the express written consent of VEEGREEN.
11. PERSONAL DATA
In accordance with law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of the invoices, in particular. This data may be communicated to any VEEGREEN partners responsible for the execution, processing, management and payment of orders.
VEEGREEN undertakes not to disclose to third parties the information communicated by Customers and visitors on the Website. These are confidential. They will only be used by VEEGREEN's internal services for the processing of the order and to reinforce and personalize communication, in particular through information letters and e-mails as well as in the context of the personalization of the Website according to preferences. observed by users.
The Customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the Website.
The Customer is informed that during his visits to the Website, a cookie may be automatically installed on his browser software. The cookie is a block of data which does not identify the Customer as a user but which allows information relating to their navigation on the Website to be recorded. To place an order on the Website, the Customer must accept cookies. The Customer can deactivate cookies, in which case he will be able to access the Website but will not be able to place an order on the Website. The procedures for deactivating cookies, depending on the browser software used by the Customer, are available on the CNIL website http://www.cnil.fr .
12. APPLICABLE LAW – SETTLEMENT OF DISPUTES
These general conditions of sale and the operations resulting from them are governed and subject to French law, to the exclusion of the Vienna Convention. In the event of a dispute or complaint, the buyer will contact VEEGREEN as a priority to obtain an amicable solution.
ALL DISPUTES TO WHICH PURCHASE AND SALE OPERATIONS CONCLUDED IN APPLICATION OF THESE GENERAL CONDITIONS OF SALE COULD GIVE RISE, CONCERNING THEIR VALIDITY, THEIR INTERPRETATION, THEIR EXECUTION, THEIR TERMINATION, THEIR CONSEQUENCES AND THEIR FOLLOW-UP AND WHICH COULD NOT HAVE COULD BE RESOLVED BETWEEN THE SELLER AND THE CUSTOMER WILL BE SUBMITTED TO THE COMPETENT COURTS UNDER COMMON LAW CONDITIONS.
In accordance with article L. 612-1 of the Consumer Code, in the event of a dispute, you have the possibility of using the mediation service of:
CM2C - Consumer Mediation Center for Justice Conciliators
49 Rue de Ponthieu
75008 Paris
Email: cm2c@cm2c.net
Telephone: 01 89 47 00 14
Website: https://www.cm2c.net
13. PARTIAL NON-VALIDATION
If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force. and their scope.
14. FORCE MAJEURE
Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to Customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts longer than three (3) months, these general conditions may be terminated by the injured party.
15. PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed, prior to placing his order, in a readable and understandable manner, of these General Conditions and of all the information and information referred to in articles L. 111-1 to L. 111-8 of the Code consumption, and in particular:
• the essential characteristics of the Product, taking into account the communication medium used and the Product concerned;
• the price of the Product and its associated costs;
• in the absence of immediate execution of the contract, the date or deadline by which VEEGREEN undertakes to deliver the Product;
• information relating to VEEGREEN identity, its postal, telephone and electronic contact details and its activities, provided that they do not emerge from the context;
• information relating to legal guarantees and their implementation methods;
• the functionalities of the digital content and, where applicable, its interoperability;
• the possibility of resorting to conventional mediation in the event of a dispute;
• information relating to the right of withdrawal.
The fact, for a natural or legal person, of ordering on the Website implies full and complete adherence and acceptance of these general conditions of sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular , to take advantage of any contradictory document, which would be unenforceable against VEEGREEN.